Operations Monitoring and Sales Management Tool: for Customer Care, Tele-Calling, BPOs, Call Centers and similar firms.
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. The main advantage of any BPO is the way in which it helps increase a company’s flexibility.
Customer relationship management (CRM) is one of the functions more widely used by business process outsourcing (BPO) organizations, the practice of hiring third-party sources to operate certain aspects of a business. Many companies practice CRM in BPO situations in order to better facilitate relationships with customers on a consistent basis with minimal costs and time. CRM is also practiced between the company and the BPO provider to help faster mutually-beneficial business relationship.
Our Solutions for BPOs and Call Center keeps your team a complete update of your customers and their sales:
- Lead Management
- Campaign Management
- Vendor Management
- Product/Service Management
- Sales Management
- Ticket/Case Management
- Personal Note/Quick/Running Notes Management
- Inbound: voice, chat, e-mail
- Outbound: voice, e-mail, SMS
- Payment Gateway: Once the payment is received at the PG; Contact, Order will automatically get created in the system
- Digital Signature: Predefined templates will be sent thru the DS website to the customer on sales and ticket resolving
- Email to Ticket/Case: Template and event based Reminders to customers
- Auto Responses: Once customer sends email it can be auto responded to customer and reminder to agent on assignment
- Dialer facility: The system allows to dial to customer from/within the system
- Call Management and reminder: Agents can manage Calls within the system
- Report Management and reminder: Reports could be managed within the system and could be sent over email
- Customer Portal: Customer can manage his own account within the system
BPO Governance Software – Helps monitor Business Processes in Real-time, Create web based reports and create Business Process Analytics.