Project Description

Operations Monitoring and Sales Management Tool: for Customer Care, Tele-Calling, BPOs, Call Centers and similar firms.

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. The main advantage of any BPO is the way in which it helps increase a company’s flexibility.

Customer relationship management (CRM) is one of the functions more widely used by business process outsourcing (BPO) organizations, the practice of hiring third-party sources to operate certain aspects of a business. Many companies practice CRM in BPO situations in order to better facilitate relationships with customers on a consistent basis with minimal costs and time. CRM is also practiced between the company and the BPO provider to help faster mutually-beneficial business relationship.

Our Solutions for BPOs and Call Center keeps your team a complete update of your customers and their sales:

  1. Lead Management
  2. Campaign Management
  3. Vendor Management
  4. Product/Service Management
  5. Sales Management
  6. Ticket/Case Management
  7. Personal Note/Quick/Running Notes Management

Processes Supported

  • Inbound: voice, chat, e-mail
  • Outbound: voice, e-mail, SMS

Integrations Available

  1. Payment Gateway: Once the payment is received at the PG; Contact, Order will automatically get created in the system
  2. Digital Signature: Predefined templates will be sent thru the DS website to the customer on sales and ticket resolving
  3. Email to Ticket/Case: Template and event based Reminders to customers
  4. Auto Responses: Once customer sends email it can be auto responded to customer and reminder to agent on assignment
  5. Dialer facility: The system allows to dial to customer from/within the system
  6. Call Management and reminder: Agents can manage Calls within the system
  7. Report Management and reminder: Reports could be managed within the system and could be sent over email
  8. Customer Portal: Customer can manage his own account within the system

BPO Governance Software – Helps monitor Business Processes in Real-time, Create web based reports and create Business Process Analytics.

For Demo

Demo Site/Application: Click Here
Contact: E-Mail